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Custom Imprinting Info

Shipping / Payment /  Product Return Information / Custom Order Cancellations

Most items are shipped within 24 hours!
In stock items are normally shipped within 24 hours of receipt of your order, or on the next business day if your order is placed late Friday or on the weekend.

Origination:
Our headquarters is located on the Central Coast of California. Most of our in-stock products come from our warehouse here. Our custom imprinted items are shipped from various facilities throughout the U.S.

Delivery Service:
Our normal shipping is via FedEx or UPS Ground Service to the 48 contiguous States. Delivery time is 1-6 business days (depending on your location). If you are located in Alaska, Hawaii, U.S. territories, or Canada, we will furnish you a quote via e-mail for your approval prior to shipping. If you have a specific delivery time requirement, please contact us immediately for an expedited shipping quote.

REPS ships your packages fast, accurately, and at a fair price. This is one of our distinct advantages. Once you place an order, you are committed to pay any and all shipping charges, and return shipping charges should you decide to return, refuse or miss delivery. If you cancel an order or change your mind, we will make an attempt to stop any shipments from our warehouse or others. If, however, your order has been shipped or can not be stopped, you are committed to paying those charges and any restocking fees. Some products are shipped from other warehouses in different time zones across the US.

Shipping Rates . . .
are based on the dollar amount of your order and is automatically calculated when you place your order online (wholesale orders are calculated with actual shipping charges). Orders to locations outside the contiguous 48 States are subject to higher rates. A quote will be furnished via e-mail for approval prior to shipping.

The following rate chart is based on standard FedEx / UPS *GROUND Service within the contiguous United States:

Orders between and

Ship Cost

$ 10.00 -

$  49.99

7.95

$  50.00 -

$  99.99

9.50

$100.00 -

$149.99

$10.95

$150.00 -

$199.99

$12.95

$200.00 -

$299.99

$14.95

$300.00 -

$399.99

$16.95

$400.00 -

and over 

$18.95

Deliveries to residential addresses (this includes home-based offices) will incur a surcharge of $3.00 at time of order processing.

Ground Service delivery is within 1-6 business days, depending on your location. If any item is on Back Order, you will be notified in your Order Confirmation e-mail with the option of continuing order or cancelling.

C.O.D. Service
Available for most stock item orders from $50 to $500. There is a $7 charge for this service and does not appear on the order total. You will receive an e-mail order confirmation which contains the total amount due and instructions.

Paying by Check:

  • Order your item(s), as you normally would online - then follow the instructions on the order page, which is as follows:
  • "Proceed With Checkout," review it, then "Submit Secured Order." Print that page for your own records.
  • An invoice will be faxed to you. Please mail this invoice to us, along with your check. Important: Please include your fax number on the order form, in 'customer information'.
  • Orders are shipped when payment is received.

Our Stock Item Return Policy

Please check the contents of your order within 5 days of delivery and report any discrepancies to us. Errors on our part will be corrected at our expense. If you wish to return a stock item, call for an RMA (Return Merchandise Authorization) number and instructions. Returns without an RMA # will not be accepted. Returns are allowed within 30 days of order date, but will incur a 20% re-stocking charge. Shipping charges will be at customer's expense. Custom imprinted, special order, calendars, and closeout item are not returnable.

Our Damage Return Policy

Please check the contents of your shipment within 5 days of delivery and report any damage to us. It is very important that you keep the original carton and all packing materials intact in order for a damage claim to be made. 

Our Custom Order Cancellation Policy

Cancellations are accepted only if merchandise has not been produced or imprinted. Cancelled orders are subject to a 25% service charge plus all costs incurred prior to item production. 100% if product has been produced. All cancellations must be made in writing, signed and dated.  No exceptions.